Not only can you see the customer service software operation, but also you will get the true experience. It is an easy way to help you dissolve in the customer service management software.Learn more...
Hundreds of features contained in the customer service software. See the feature lists and gain the brief realityabout the service management software.
Test! Test more! Test by yourself. The online demo will exhibit you the most impressive feelings about the easy IT service management system. Visit our online demo, or download the free software trial.Learn more...
Features of Customer Service Software
No training is one of the most significant features in our customer service software design. We guarantee that all the people, no matter the programmers or non-programmer, can utilize the software smoothly.
Connecting to your customers from anywhere, any time, any types of devices via our customer service software.What's more, based on 100% PHP script, our software is easy to be integrated.
All the data, all the status and all the information related can be described in details in reports system. You can get the brief conscious about the customer service software solving efficiency from graphs.
From the practical experience, our service management software planners and designers conclude the complete ticket assignment rules to avoid the ticket missing.
Giving your customer a convenience way to resolve the problems. Before submitting a question, you can enable to let your customers search the answers from the articles and FAQs to get customer service.
The capacity of the email and back-end synchronization is deep in our service management software. When you have anything updated or newly come information, the email will inform you as well.
New Features in Version 2.0:
Merry Christmas and Happy New Year! As the new year present, iKode just released out the new year update for iKode Helpdesk X. We have already added the most facilitated function-Autoreponder with customizable email rules. You may find the help can be given so easily.
New features contained in the new year present:
- Added the new function-Autoresponder
- Fixed some bugs
- Optimized the operating experience
- Enhanced the user friendly
- Real time customer management
- A useful tool for checking the installation environment ......
New Features in Version 1.1:
2011.11.22 When iKode Helpdesk Beta 1.0 was released out, our technology department found there were some functions needed to be improved and optimized. Then after 20 days, we released out the formal version-iKode Helpdesk Version 1.1.
We have added the following main functions in the software:
- More convenient operation to help you to manage the tickets quickly
- More precise and vertical customer resource management
- HTML tickets available ......